FAQ & Shipping Rates
When will I receive an order confirmation?
Your order confirmation will be emailed to you within 10 minutes of placing a successful order.
How do I check the status of my order?
You may check the status of your order by logging in to your account, clicking on “My Orders”.
When will I get my tracking number?
You will receive a shipping notification email that includes your USPS tracking information once your order ships.
How do I change something on my order?
If you are attempting to make a change to your order, please promptly contact our customer service department immediately. If your order has been fully processed, we cannot make changes but our customer service team will make every effort to assist you.
Will I have to pay taxes on my order?
Taxes are assessed based on municipality that the order is shipping to, not the billing address. If the shipping municipality assesses tax on retail apparel sales, then you will be charged the appropriate tax on your purchase.
When does my card get charged?
We pre-authorize your card at the time the order is placed. We do not charge your card until your order ships.
Why has my card been declined?
Your bank or credit card company will be able to let you know why your card has been declined. Please contact your card-issuing bank.
Was I charged twice for my order?
Your card is only charged once for the amount of the items you purchased, when those items are shipped. When an order is placed, you may see a pre-authorization charge to the card to ensure that sufficient funds are available, and to verify account authenticity. In these cases, the authorization will “drop-off” typically within 3-7 days, depending on your bank.
How can I join the ShopBriella.com team?
If you are interested in joining our sales affiliate program, please contact us at [email protected] for details.